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Company Policy

Company Policy

Before placing an order, please familiarize yourself with our company policy.

Absolute Digitizing provides Embroidery Digitizing Services and Vector Conversion Services subject to the following terms.

Copyright Policy:

For Custom Digitizing and Vector Conversion, the files are digitized and converted to vector solely for the customer. These electronic file formats sent to customers can be used on any product and can be sold out. The customer will be the sole owner of the file and will have full rights of use. Absolute Digitizing only converts the given artwork to an embroidery file or vector file and charges the fee for this service only. All jobs will be deleted from our system with in 30 days after sending to the customer and will not be our property. Absolute Digitizing will not use or re-sell these files in any case to any other customer.

Refund Policy:

We do not offer refunds for our services however edits are free till the customer is totally satisfied. There is no “trial” or “grace period” after purchasing the files which means all sales are final however we will do the editing of files till the client is satisfied and most of the editing is done free of cost unless it is different than the initial requirement. You can see our Price page for further information regarding editing. We provide 30 days free editing as a standard, We only guarantee the quality of the files and formats we provide.

Privacy Policy:

We, at Absolute Digitizing, acknowledge and value the client’s right to privacy of your online shared information and data. We understand the pivotal importance of privacy for everyone that’s why We are always state clear insight into Our policies regarding the use of clients’ and visitors’ data. Our policies are aligned with the laws as well as client’s wishes.

We would advise you to read Our policy before using Our website and use the website only if you agree with it. We have stated Our policy in simple words for your convenience and understanding.

  1. Explaining the terms:

In order to make Our policy easy to comprehend, We hereby, briefly explain the terms that will be used in the policy document.

Cookie:

Cookie is a small file which is stored in your browser while using a website. The function of the cookies is to assist and keep track of users’ activity on the website.

For e.g, an e-commerce site uses cookies to keep track of the products in users’ shopping cart as they keep exploring the site.  Without cookies, users’ cart would not be able to memorize the information whenever they click on a new link or product.  So in that case, without using cookies, it would be unlikely to buy anything online smoothly.

Cookie Law:

You can consult the cookie law which falls under the Privacy and Electronic law 2003 for further information if you want.

Personal Data:

Personal data entails to any data that is associated with a person who could be identified directly or indirectly through the use of that data. This data is provided by a user to Us at Our website. This information is in sync with the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”).

“Our” / “We”/ “Us”:

The term “Our”/ “We” / “Us” is being used for the company Absolute Digitizing in this document.

  1. About Us

2.1 Our site is owned and operated by Absolute Digitizing.

2.2 Alex Kutler is Our Data Protection Officer and could be reached at absolutedizitizing@gmail.com.

  1. Our Privacy Policy Explained:

The privacy policy devised and implemented by Us is applied to your use of Our website only.  However, Our website may contain some links to other websites. Since We do not have any control over their Privacy Policy and how they retain data so it is advisable that you go through their policies regarding the use of your personal data if you are happen to visit external links and are concerned about it.

  1. Your Rights:

You have the following rights according to the GDPR, which We are obliged to comply:

4.1. You have the right to have complete knowledge about Our collection and use of your personal data.

4.2. You have the right to access the personal data which We retain.

4.3. You have the right of correction of any personal data We retain if it is incomplete or incorrect.

4.4. You have the right to get your personal data deleted which We hold for a temporary period. We hold your data for a limited period (refer to point no.6) but if you want your personal data to be erased earlier, please let Us know via email at absolutedigitizing@gmail.com

4.5. You have the right to limit the processing of your personal data.

4.6. You have the right to obtain a record of personal data.

4.7. You have the right to object to Us regarding the use of your personal data for specified objectives.

If you have any complaints or suggestion regarding Our utilization of your personal data then you can always let Us know here: absolutedigitizng@gmail.com.

  1. The Data We collect:

The data collection depends strictly on your use of Our website. We could collect some of the following data. (Please also see point no. 13 on Our use of Cookies)

5.1. Name

5.2. Email addresses

5.3. Telephone numbers* (Optional)

5.4. Company name* (Optional)

5.5. Address* (Optional)

5.6. Image / Avatar* (Optional)

5.7. Cache management

5.8. Cookie management

5.9. Google Analytics: We use Google Analytics, a web analytics service. Google Analytics analyzes how users use Our site. Whilst Our use of Google Analytics does not pose any risk to your privacy or your safe use of Our Site, it does however enable Us to make Our website a better and more user friendly for you. You may find Google’s Privacy Statement at https://policies.google.com/privacy.

5.10. 2Checkout: We use 2Checkout as Our “Reseller / Payment Processor”. 2Checkout processes payments of the orders you place on Us. You may find 2Checkout’s Privacy Statement at https://www.2checkout.com/policies/privacy-policy.

* We do not require the Optional information described above. However, if you enter it yourself in Our website, it will be available to Us.

  1. Use of your Data by Us:

Your personal data is processed and stored with complete safety and sense of responsibility. It is being kept temporarily for a limited time. We adhere to Our obligations and protect your rights in accordance with GDPR.

We ensure that Our use of your personal data is always lawful. It has been obtained with your consent and it is being used to make Our services better for you. Your data could be used for the following specific purposes:

6.1. While processing your order with Us.

6.2. While managing the access to Our site

6.3. While customizing your experience on Our site.

6.4. In order to supply Our services to you

6.5. Responding to your emails

6.6. For the subscribed emails (You can always opt out of the subscription)

6.7. Analyzing your use of the website to improve your experience and Our services.

6.8. With your permission or/and while abiding by the law, We might use your personal data for marketing purposes. It would be in compliance with GDPR and would never result in spam.

6.9. You can withdraw your consent to the use of your data anytime you want.

6.10. We don’t store your data anymore than We require.

  1. Storing your data:

7.1. We keep your data as long as We require it as per section 6 and for the duration which is permissible to Us by Law.

7.2.   We understand the crucial importance of data security and privacy. Our site takes all the required measures to keep your data safe and to improve your experience.

  1. Data Sharing

8.1. Sometimes, We may contract third parties to obtain services on Our behalf. These may include Our sister concerns (only established by Our Company/ Group), payment processing, search engine facilities, advertising and marketing companies. In some of these cases, the third party could have access to some or all of your data. We ensure the safety of your data and privacy during all this process.

8.2. In some cases and conditions, your data is required by the government or legal authorities such as court of law that involve legal proceedings. In these circumstances, We comply with the authorities.

  1. In case of Our business changing Hands:

9.1. If we go through the process of sale, transfer of control or a merger, then the new hands might be given access to the parts of your data which are relevant to the business. However, the new party will be under the obligation of law to use the data for the purposes it was originally collected for.

In case of transfer of hands, you will not be informed in advance about the change.

  1. Your control on your data:

You have strong control over your data by setting or restricting it to use in Our direct marketing campaigns. You can opt out/ unsubscribe from receiving marketing emails anytime.

  1. You can withhold your Data:

11.1. You can visit Our site without providing any information at all. But in order to use the specific parts of Our website, you have to provide certain required information. (Full name and Email).

11.2. You can restrict Our use of cookies.

  1. How can you access your Data? :

It is your lawful right to ask for a copy of your data held by Us. In accordance with the GDPR , We are obliged to provide you with a free copy of it. You could always email Us at absolutedigitizing@gmail.com for a free copy if needed.

  1. Our Use of Cookies:

We use cookies for the following purposes:

13.1 To track your session state so that when you have an interaction with Our website it can retrieve data that is specific to you. This allows you to login to Our website, for e.g.

13.2 To make statistical data about how visitors use Our Site. This makes Us possible to improve the performance of Our website. The information We gather is anonymous and cannot be used to distinguish or identify you personally.

13.3 Before Cookies are placed on your device, a pop-up will be shown to you requesting your permission to set these Cookies. By giving your acceptance to placing the Cookies, you are allowing Us to provide you with best possible user experience on Our website

13.4 Other than the controls We provide you, you can choose to enable or disable Cookies in your browser. For more details, kindly check the help menu in your internet browser.

This Policy is copyright protected. Unauthorized copying, sharing or distribution of copyrighted material is strictly prohibited. It is a violation of federal law and the Copyright Act. Penalties for copyright infringement include civil and criminal penalties including imprisonment of up to five years and fines of up to $250,000 per offense.