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Company Policy

Company Policy

Before placing an order, please familiarize yourself with our company policy.

Absolute Digitizing provides Embroidery Digitizing Services and Vector Conversion Services subject to the following terms.

Copyright Policy:

For Custom Digitizing and Vector Conversion, the files are digitized and converted to vector solely for the customer. These electronic file formats sent to customers can be used on any product and can be sold out. The customer will be the sole owner of the file and will have full rights of use. Absolute Digitizing only converts the given artwork to an embroidery file or vector file and charges the fee for this service only. All jobs will be deleted from our system with in 30 days after sending to the customer and will not be our property. Absolute Digitizing will not use or re-sell these files in any case to any other customer.

Refund Policy:

We do not offer refunds for our services however edits are free till the customer is totally satisfied. There is no “trial” or “grace period” after purchasing the files which means all sales are final however we will do the editing of files till the client is satisfied and most of the editing is done free of cost unless it is different than the initial requirement. You can see our Price page for further information regarding editing. We provide 30 days free editing as a standard, We only guarantee the quality of the files and formats we provide.

Privacy Policy:

The information we collect from you will not under any circumstances be revealed or given away to any third party except in the case of any legal process. We do not charge your credit cards or paypal accounts directly. We are using 2checkout.com as our re-seller. No sensitive information regarding credit cards or paypal accounts are provided to us by 2Checkout.com.