FAQS

What software do you use for custom embroidery digitizing?We use Wilcom Embroidery Studio Elements 3 for embroidery digitizing purposes.
What software do you use for Vector Conversion or Tracing?We use CorelDRAW Graphics Suite X6 for Vector Conversion.
Are the price quotes for embroidery digitizing and vector conversion provided free of cost?Yes quotes are given free of cost. Fill out the quote form and we will get back to you with quote within 12 to 24 hours.

Please check your junk/ spam email if you have strict filters and add our email address in your allow list.

What type and quality of file I need to submit for custom embroidery digitizing?You can submit jpg, gif, bmp, tif, pdf, ai, cdr and eps format files. Care about quality? Better the artwork, better the final product. So it is appreciated to submit a relatively clear image with color separations.
How would I know if my digitized file is ready?As soon as your digitized file is ready, an embroidery view capture picture will be emailed to you as evidence along with the instructions to submit payment. As soon as we get payment from your side, we will email your desired embroidery digitizing file format to you. Please make sure to check your spam settings or add absolutedigitizing@gmail.com in your safe / allow list of inbox.
What is the Payment Procedure?You will get the payment link in the email to pay for your digitized work. We use 2CO, Ohio (www.2CheckOut.com ) as our re-seller. Should you wish to pay via PayPal, 2Checkout.com, Inc. (2CO) will direct you to the SECURE PAYPAL SERVER. Should you wish to pay by credit/debit card, 2Checkout.com will process you payment via their SECURE ORDER FORM.As soon as we get a Payment passed status from 2CO (which usually takes less than an hour), we will email your digitized or vector file.
Why are you using 2CheckOut.com service and not processing payments on your own website/ server?We have opted for the renowned 2Checkout.com because you can shop with the peace-of-mind, knowing that you are protected from online fraud, by purchasing from 2CO Certified Vendors.You can pay by PayPal and all major credit cards listed below.Absolutely no credit card information or PayPal account information is revealed to us. All transactions are done on Paypal’s or 2CO’s secure server and are subject to review by professional fraud analysts. Due to increasing fraudulent activities, customers feel more safe and secure, entering their credit card or personal information with renowned payment processing institutions instead of a private owned payment processing server on a sellers website.

2CheckOut.com is one of the biggest names in digital / non tangible products reselling and payment processing institutions. In 2008, 2CO serviced over 2.6 million buyers for a total of over $213 million US$ in sales. The site serves of an average of over 9 million page views per month.

You can pay by PayPal, Visa, Master Card, American Express, Diners Club, Discover, JCB, Debit and many other options. For more information visit 2CheckOut’s web site.

Do you keep backups of client’s data for custom digitizing and vectors?Yes, we keep backups of your custom digitized file, vector files, emails and original logos/ artwork for 30 days and destroy the data afterwards.
Do you correspond with your embroidery digitizing and vector conversion customers personally?Yes, we correspond with each customer personally and no correspondence is automated. You do not have to sign up or log in to download your files. Your digitized files are personally emailed to you at your given email address.